1 reviews | Active since Jul 2016

10 Jul 2016, 09:45

No luck...

<p>I called Vodacom to ask if I could redeem my 1gig I accidentally paid to a cell number that doesn't exist. I spoke to a consultant who confirmed that the number I accidentally paid to hasn't been used since February this year, as it doesn't matter if the number is in use or not I can't get my gig back. This to me makes no sense at all and will soon be changing network. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 05:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,