1 reviews | Active since Oct 2016

06 Oct 2016, 09:46

NO LTE SERVICE ON NANO SIM for Vodacom

<p>I took a Galaxy S6 Edge Plus on contract that is LTE enabled but ive never had LTE enabled i went to the Kolonade branch and they could not help ive phoned your customer service they also failed me all i got was a sms to say my LTE is enabled but still nothing, I recently got a LG Stylus 2 also LTE enabled from the Kolonade branch with the same problem no LTE on the phone also, Im very annoyed at the level of service ive received concerning this seems like no cares im paying for a service i cannot even enjoy. when i put every other network carrier in the phone it seems to catch LTE, Seems like there is a problem with both my nano sims and no one can help. LG Stylus number: ********** 628, Samsung Galaxy S6 edge Plus: ********** 045</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 09:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team