No LTE or 5G connection

I am writing to express my dissatisfaction and frustration with the quality of service I have been receiving from Vodacom as an internet service provider. I have been a loyal customer for several years, using Vodacom initially on a mobile router and later converting it to a home router in 2022. Recently, I upgraded my plan, hoping to improve the connectivity issues I have been experiencing. However, this upgrade has proven to be the worst decision of my life.

Since 2022, I have consistently faced challenges with connectivity, and despite being informed that changing my router would enhance my experience, the issues persist. In the past month, I have been unable to access the internet for an extended period, rendering the service practically useless.

I have taken the initiative to purchase additional data from another service provider today, as Vodacom has not been functional, and I have work commitments that require a reliable internet connection. Paying for a service that consistently fails to deliver the promised connectivity is both frustrating and unacceptable.

I understand that there is no fiber optic infrastructure in my area, but the lack of reliable LTE and 5G connectivity is equally distressing. I upgraded my plan in the hope of a better service, but my experience has only deteriorated further.

Considering the ongoing issues and the significant impact on my work and daily life, I hereby request the cancellation of my contract with Vodacom. Paying for a service that is consistently "connected with no internet connection" for the next 36 months is not a viable option for me. I believe it is unreasonable to continue to be bound by a contract for a service that has not met my expectations and requirements.