No LTE coverage for a month ongoing.

If I could give zero stars I would. We have been struggling with our home internet from Vodcaom, since 4 November. You can never speak to anyone higher than a call centre agent. When you follow up, they "escalate" the matter, and you have to stay patient. I have been staying patient for almost a month now. We have NO internet connection, but we need to pay for it this month. I also took out extra costs to get back up internet, as I work from home and can not be without internet. I followed up this morning with one of the shops, and our SR has been closed and resolved, but we still do not have Internet. We have 4 contracts with Vodacom and im considering moving all of my contracts. This is really frustrating and very poor service from Vodacom. I dont understand why a query takes a month to get sorted, but is still not sorted.