1 reviews | Active since Aug 2017

07 Aug 2017, 11:20

NO LTE 4G Connectivity

<p>Hi. Vodacom</p> <p>Since the 1st of August I've been unable to get 4G /LTE connectivity on my phone (iphone7). After numerous calls to the 082 111 number , and a visit to Vodacom East Rand Mall, I'm still sitting with the same problem? <br />My query has been "escalated" I don't know how many times, and I'm still waiting for someone to call me back? <br />Come on guys! How can such n small query take so long to resolve?</p>

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Replies (2)
Vodacom
Vodacom's reply07 Aug 2017, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Aug 2017, 10:29
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc