No LTE
<p>I have contacted Vodacom on two occasoins regarding the LTE service on my account,<br /><br />1st Attempt I was told that it is active and the Cell (Galaxy S8) needs to be configured or Reset (Did both with no success)</p> <p><br />2nd Attempt I was told that the service was not activated on my account (WHAT???) I got an SMS stating the service is activated - And still no LTE.<br /><br />The LTE worked perfectly on the S8 proir to upgrading the contract, once that was done I have had non stop issues (CLIP missing, LTE)<br /><br />Please assist with getting this issue resolved.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you Team,
I was contacted by a very helpful agent, that did a profile reset.
After receiving an SMS stating "Your Network Synchronization has been activated" the LTE\4G is now active on my Line.
Thanks again
Thank you Team,
I was contacted by a very helpful agent, that did a profile reset.
After receiving an SMS stating "Your Network Synchronization has been activated" the LTE\4G is now active on my Line.
Thanks again
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,