No loyalty towards customer after 10 years.

After being a Vodacom customer for 10 years I changed my contract from being on my personal name to my business. The store assistant was very helpful and after about two weeks the transfer took place. But for two days I have been unable to make a call, send a sms or use data. It is impossible to run my business as I am not bound to an office. I am even unable to make a call to the Vodacom customer care line! The poor assistant in the shop has been on the phone for most of the time the last two days to the call center but with no success.

How is this possible that in a era where we put people in space that Vodacom can't fix a problem like this? Is the technical people so ***********? This is shocking!! It seems that if you have a large market share you just don't care to sort out a problem of a single customer....