No Loyalty to paying customers

<p>I would like to vent about Vodacom, I am loyal Vodacom customer for many years. I have 5 contracts with them and pay on time every month. Ive never complained ot had an issue and remained loyal.</p> <p> </p> <p>My contract is up for renewal next month, unfortunately my phone fell and broke so i tried to get a 2 week early upgrade. Now i understand process and so on, but to charge a loyal customer to upgrade 2 weeks early is crazy. </p> <p> </p> <p>Its amazing that the one time i would like loyalty back to me as a customer i get shut down. I will now beporting all 5 of my contracts as they expire. Cell C or MTN might give me same treatment but atleast i will be paying less.</p> <p> </p> <p>So much for loyalty</p>