No loyalty or service to customers. High prices for inferior service

My account has been soft locked for the third month in a row despite payment on the 5th- but because its a manual payment, and not a debit order, my lines are locked and payment takes days to reflect . I am forced to call in many times . I’ve been a customer for 10 years + and spend 12 000 pm on average. No one bothers to call before lines suspended even though every month it’s paid on the fifth. POP need to be sent to personal lines because vodacom systems are slow or not working . Pathetic service and attitude from vodacom. Im without data lines because accounts department are offline or not at work. Sounds like a municipality