TN
Thando N

1 reviews | Active since Feb 2016

15 Dec 2016, 21:35

No loyalty in vodacom

<p>You would think because you've been with a company for over ten years there would be some loyalty. I've been (pastense) with vodacom for the past ten years and I was on vacation and forgot my primary vodacom number for 4 weeks to then come home and find out my number has been "recycled" cause I use wifi and I have no need to buy data or use airtime my number has been recycled. The calls I've received of the fact I use the number for WhatsApp or cellphone banking is not taking into consideration no the meer fact that quick revenue is greater then return business or loyalty. Thank you Vodacom for leaving me destitute giving away my number on the 12 of December and for me to try and request it back on the 15 of December to find that it's been rica and active to another customer. I'm definitely feeling the next level summer fever and trust I'll been informing all the people that I encountered that loyalty means nothing to your ethos.</p>

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Replies (2)
Vodacom
Vodacom's reply16 Dec 2016, 07:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TN
Thando N's update16 Dec 2016, 20:35
Reviewer Update

Your company recycled my number cause you saw it for to do so !!!!! Not taking into consideration my cellphone banking the calls I received or that I used it for WhatsApp that was all redundant to your the cellular network provider!