No loyalty and full of broken promises

<p>Vodacom, where do I start?<br />I was due for an upgrade on 24/06 so I went online to proceed with it. When I entered my phone number i was provided with a message saying "in collections for an amount of R10" which I was completely shocked about considering vodacom had not notified me at all.</p> <p>I called the upgrade number and was told that the amount had affected my credit scoring and it would affect the device I would get and there's nothing that could be done. WHY WASN'T I NOTIFIED?</p> <p>Anyway, the consultant gave me 2 options for my upgrade. I went with the smart s+ top up package which was a J5 Prime to come with 200 min 200 sms and 50mb + another gig at the price of r259.</p> <p>The consultant told me that I would get a confirmation call on Monday.<br />When your site finally did work I logged on and saw the J7 prime and wanted to know if I qualified. When I called vodacom they told me they can only check if I qualify after I get a confirmation call and decline the offer... that confirmation call did not come, instead the courier texted me to say my phone would be delivered on that day. I called vodacom again and the consultant told me that I should send the package back and he said he would call me to assist me once that order was cancelled. I have been checking online to see if I could now qualify for the J7 prime and after over a week or still says "you do not qualify for an upgrade - incomplete order".</p> <p>Today I call vodacom for the 3rd time. Firstly they want me to pay an upfront fee of 599 for the j7 because of my low score which is due to r10 which I did not even know about for who knows how long?!<br />Secondly they now offer me the j5 for 279 instead of the previous 259 and want me to pay an upfront fee of 199 "because it's a new month and deals change on the 7th". Well today is the 7th and if you had called me back to tell me I could proceed to check out the j7 I would have had the chance to go with the j5 with 259 as originally promised! <br />After being with you guys for 4 years I cannot believe this! I will be cancelling my contract with you. I am very dissapointed.</p> <p> </p>