No longer the no1 provider

So last week I put a complaint down about still being charged every month for fibre even though vodacom has suspended our services. I got a call from a woman who was rather rude and adamant that because we “are” under contract, we are still liable to pay, however, our contract had ended in April 2020 as we app**** for this contract in April 2018. So I do not know where she got her outdated information.