No longer have caller ID

I contacted Vodacom in May 2015 to enquire about cancelling my contracts.<br> I was offered free caller ID by the consultant for all my lines and accepted this. <br> <br> Since this happened, i realised that on my one number I no longer have caller ID. I phoned the 114 number on 7 June 2015 to query this and the consultant I spoke to confirmed that this option was added to be free of charge on my account, but he couldn't see why I no longer had the caller ID on my phone. <br> <br> He told me to phone cancellations again to query this and I told him that he can do it, because I don't see why I have to run around AGAIN for a Vodacom *****-up. He then said he will and hung up. <br> <br> To date I have not heard from Vodacom at all! It's ridiculous. <br> <br> If there's any way that I can pay off the remaining balances on my contracts and cancel, please allow me to do this! I refuse to do any more business with Vodacom. If they do not want to allow me early cancellation, I have already decided that in 2016, when all my contracts expire to leave Vodacom anyway. <br> <br> Fix this!!!