No Longer doing early Upgrades

<p>I currently have 2 active lines with yourselves and noticed that my second line is due for an upgrade in November 2016. I called in to enquire if I am able to perform a early upgrade and pay in the difference to get the upgrade through. The reason for this is because my son phone is broken. Having spent nearly 15 min on the phone transferred to 3 different departments I was then informed that this process is no longer capable because of a new system. I find this strange as I am in the IT industry and believe that status' like this can be overriden. I have a strong indication that this can be done and that the person who took last call was not in a position to want to assist. Maybe if I moved to another service provider would simple requests like this be met with a more willing to assist approach. Regards. Niki Hartnick</p>