DZ
David Z
1 reviews | Active since Sept 2018
02 Dec 2023, 07:48
No long stories, just refund the money.
On 30/11/2023 I paid via card on the account. This immediately reflected on invoicing and app. On 01/12/2023 Vodacom deducted via debit order from my account the exact same amount. This debit order deduction does not reflect on the vodacom app. This is an ******* deduction that prevents me from buying necessary household items such as food.
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Replies (1)Vodacom's replyOfficial
04 Dec 2023, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
