No knowleged

I am really not impress with Vodacom's service, my cell was ****** between March and it was retrieved about a month and half after that I log call with Vodacom trying too un-blacklist my line they asked me to send police report and complete their forms I did all that was requested and I mailed and faxed it too the details I received this was done 5 times and every time I called I was given problems I am not happy not one consultant can assist all they say is that it's in blacklisting department I am really irritated and disgusted by this service since I have been a customer for more than 14 years and I would like to swap service providers. <br> <br> this is one reference I can remember A6-WX16-HX2B5