No Joy with Vodacom

<p>So after handing my phone in for repairs for the 4th time December , I received mixed messages all month long saying it was awaiting parts , then they were going to credit for a new phone then back to waiting for parts ,when I phoned in to find out the status of my phone. I phoned yet again before Christmas , as I assumed there after nothing much will happen until the new year, for a lady to tell me that after all that time they are finally crediting vodacom store where I sent it in for repairs , so that I can get a new phone.However she assured me nothing would be processed in that time as there was skeleton staff. </p> <p> </p> <p>When I phoned on the 3rd they said that a credit was aproved on the 28th of December. </p> <p> </p> <p>The first issue was that I was not notified.</p> <p> </p> <p>Secondly the credit was sent to the wrong store. When I asked which store it was sent to they saI'd Chatz cellular in Eastgate and that I must go there to get new phone .</p> <p>The lady from the call centre also gave me a reference number.</p> <p> </p> <p>I decided to phone them for peace of mind and got no assistance from staff as they said it's not possible for them to have credit and that they busy.</p> <p> </p> <p>So I decided to phone Vodacom Eastrand, the store I sent device into, and they checked and said they did not receive credit and would request a transfer of credit to that store.</p> <p> </p> <p>The gentleman phoned me back later yesterday and said that a request was sent to and that they will let me know when it's received. </p> <p> </p> <p>Now the waiting game begins and yet again another mess up from Vodacom. </p> <p> </p> <p>I just feel the service I've received over the past year has been shocking and that he communication channel are clearly not effective.</p>