RE
Rachelle E

1 reviews | Active since Dec 2016

02 Dec 2016, 08:56

No Joy with phone repairs at Vodacom

<p>I upgraded my contract at vodacom in May with a Sony Xperia M5 and have had no joy with my phone it was booked in this week for the 4th time this week.</p> <p>Second month of having the phone the camera stopped working , where the phone was booked in for about a month and got it back .About 4 months later white lines appeared on my screen and the screen was opaque.The phone was sent in for a second time and got it back after 2 weeks . On receiving it there was a different issue parts were replaced and these parts were not functioning namely the mic for loud speaker and earphone/aux function . I took it back the next day to send it in again . I got my phone back and it's as if nothing was repaired as the same issues persisted . Currently it is in repairs for the fourth time and I feel the device should be replaced. Which I have requested and end up with my problematic device . This has really been inconvenient as my phone has been in repairs for what it seems like a longer period of time than in my possession .</p> <p> </p> <p>Very unhappy customer.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

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