NO JOY TO LOYAL VODACOM CUSTOMER

Acc no: I***-4 I'm getting no joy with Vodacom. I wrote a review last week on Hellopeter after my new contract was declined. I'm a Vodacom customer for +/- 5 yrs know. My contract is paid by debitorder each and every month, I did apply for a new contract last week, the lady at the Vodacom store told me the new contract was declined. A guy from Vodacom phoned me and told me I must go back and ask for a decline report to find out what's the problem . On Saturday I went to a Vodacom store and today to another Vodacom store, and they just say sorry they cant help me with the decline report. So Vodacom tell me how must I know what's the problem if you're not able to help your customers, and they don't know what I'm talking about. I'm not going to ignore this bad customer service problem until I know what's going on. The new contract was declined by you . so please sort this out immediately. Or otherwise I will stop my existing contract via legal advice. I have nothing against my name that I'm aware off. So why not go the extra mile for you customers?? It's not my problem to sort out your issues.