JK
Jean K
1 reviews | Active since Nov 2011
03 Feb 2015, 08:53
No joy - still no action by Vodacom
I posted a complaint on Hello Peter on 27 January: http://hellopeter.com/vodacom/complaints/contract-accepted-phones-not-delivered-***.<br> The only feedback till thus far has been from the team who monitors Hello Peter. The lady again started to explain what discontinued means - thank you, but I already know what it means. She then said that she would escalate the matter to the 'relevant department'. It is now a week later and I still have not been contacted.<br> In two days time it would be a month since I upgraded and the phone issue is still not resolved.<br> I would appreciate it if someone who can actually make something happen would contact me.
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Replies (1)Vodacom's replyOfficial
03 Feb 2015, 13:32Hello Bobjean,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2015, 13:32
Official
Hello Bobjean,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
