JK
Jean K

1 reviews | Active since Nov 2011

03 Feb 2015, 08:53

No joy - still no action by Vodacom

I posted a complaint on Hello Peter on 27 January: http://hellopeter.com/vodacom/complaints/contract-accepted-phones-not-delivered-***.<br> The only feedback till thus far has been from the team who monitors Hello Peter. The lady again started to explain what discontinued means - thank you, but I already know what it means. She then said that she would escalate the matter to the 'relevant department'. It is now a week later and I still have not been contacted.<br> In two days time it would be a month since I upgraded and the phone issue is still not resolved.<br> I would appreciate it if someone who can actually make something happen would contact me.

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 13:32
Official
Hello Bobjean,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team