GS
Gregory S

1 reviews | Active since Jun 2016

31 Oct 2016, 13:38

No joy on sending SMS's

<p>Hi,</p> <p> </p> <p>Apparently sending SMS's has become an impossible task. I have called the call centre numerous times to no avail. They have been through all of the background stuff, i.e.</p> <p>1. Reset phone (annoying)</p> <p>2. Restart phone</p> <p>3. Reset message centre number</p> <p>4. Reapportion number on network</p> <p>5. Check in another phone (tried 4 times)</p> <p> </p> <p>All of these do not work and each time I call it is at least 10 - 15mins worth of phone call. I am getting tired of this and would like a solution.</p> <p> </p> <p>Regards</p> <p>Gregory</p>

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2016, 16:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team