no joy in getting an upgrade

Been trying to upgrade for a week now and still nothing, false promises made and nothing has been delivered. did a walk in to a vodacom shop and called.. kept been told to wait for your query to be resolved , how long must i wait,, till kingdom come ?!!! how hold does it take to resolve a ****** query? definitely not 7days!!!. been a loyal customer for years but now , seems like vodacom doesnt need my money anymore hey...