No joy from Vodacom - almost a year long struggle
<p>After returning a wrongly supp**** contract, and confirming that the returned goods was received in good, original order by Vodacom, I started the process of recovering the wrongly supp**** contract fees from my debitorder.</p> <p>I have been on this since April 2015 and yet every month the wrong debit order amounts and invoices gets charged. I was finally promised final settlement and refund during mid December 2015, but still no joy.</p> <p>I have been sitting and holding with Vodacom Support this morning (04-01-2017) for more than 2hours in total (costing me 2hours of my talk time on my MTN contract) and still NO joy.</p> <p> </p> <p>Vodacom...this is getting rediculous.</p> <p>How long will I still need to pay before YOU decide to refund me MY funds YOU wrongly deduct?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Vodacom,
Thank you for the reply.
I do however not want to speak to a standard support consultant.
Please have the appropriate department manager give me a call.
I was impressed with the last Manager I spoke to in November as she know which "keys-to-punch" and "who-to-call" for information.
Here are the only 2* reference nr's I received since I started with the issue in April:
1) 1- ********** 7208
2) ********** 2990
Regards.
Rudi Etsebeth
********** 903
**********
Hi Vodacom,
Thank you for the reply.
I do however not want to speak to a standard support consultant.
Please have the appropriate department manager give me a call.
I was impressed with the last Manager I spoke to in November as she know which "keys-to-punch" and "who-to-call" for information.
Here are the only 2* reference nr's I received since I started with the issue in April:
1) 1- ********** 7208
2) ********** 2990
Regards.
Rudi Etsebeth
********** 903
**********