No joy from Vodacom

Vodacom cut my lines, i phoned the accounts side and made arrangements with them. They said i had to buy new sim cards and they will re-instate my lines at there cost. So now i have paid my outstanding balance and bought new sim cards and now they tell me i have to pay R285 per line to re-intstate. I have been given the run around from the accounts dept, first the supervisor said i must phone customer care to get the recordings, they wont put me through to the supervisor. Customer care only do voice recordings from the phone number and not the call between me and accounts. People who work for vodacom dont know the procedures and what happens. Then eventually someone phoned me last week wednesday saying he is waiting for the phone recordings and will get back to me before the end of day or the next moring with what the out come is. Well to my surprise i'm still waiting for that call. My arrgument to him was, i was told by 2 ppl that i dont have to pay a re-connnection fee, so why now, some one else tells me i must. Surely when employed by vodacom, their staff should know what people should pay and shouldnt. They want you to pay but do not give you the service in return