LS
Lelani S
1 reviews | Active since Aug 2021
25 Aug 2021, 09:04
No Joy cancelling a contract at Vodacom ever!
I have a R99 data contract at Vodacom and what a struggle to cancel this. Every time I pay the outstanding amount, talk to a agent and get confirmation that payment was received but NEVER that my contract has been cancelled.
I have asked over the phone the agent must send me the details to lodge a complaint but never received it.
Nowhere on the Vodacom website is any details to a cancellation department or how to log a complaint. Vodacom even listed me as a non paying customer on my credit record!
Now I receive sms's that I must pay again! I have sent numerous emails end made hundred's of calls and no feedback at all.
@Vodacom: I would like to lodge a complaint. Send me the details
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Aug 2021, 09:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Aug 2021, 09:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LS
Lelani S's updateReviewer Update
16 Sept 2021, 12:19I still receive calls of outstanding amounts and that my contract wasn't cancelled. What is going on Vodacom??? You guys are *****s! and you admin sucks
LS
Lelani S's update16 Sept 2021, 12:19
Reviewer Update
I still receive calls of outstanding amounts and that my contract wasn't cancelled. What is going on Vodacom??? You guys are *****s! and you admin sucks