LS
Lelanie S
1 reviews | Active since Jul 2015
02 Jul 2015, 08:56
NO JOY
My Samsung Mini S5 was sent in for repairs 3times already without success. I sent an email to Customer service who advised me to take it to another branch? How many times to I have to send it in for repairs? It was sent to the advance repair centre twice? I am paying for a phone that is in Vodacom repair most of the time. I also sent a request to Menlyn for the 3 jobcards information also without any success.
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Vodacom's replyOfficial
02 Jul 2015, 12:08Hello lsinden,
We truly regret taking note of your experience. I could not reach you when I called to get more information from you.
I have escalated this matter to the store as well as the advanced repair centre.
We apologise for any inconvenience caused.
Regards
Moddy Kwaaiman
We truly regret taking note of your experience. I could not reach you when I called to get more information from you.
I have escalated this matter to the store as well as the advanced repair centre.
We apologise for any inconvenience caused.
Regards
Moddy Kwaaiman
Best regards,
Vodacom's reply02 Jul 2015, 12:08
Official
Hello lsinden,
We truly regret taking note of your experience. I could not reach you when I called to get more information from you.
I have escalated this matter to the store as well as the advanced repair centre.
We apologise for any inconvenience caused.
Regards
Moddy Kwaaiman
We truly regret taking note of your experience. I could not reach you when I called to get more information from you.
I have escalated this matter to the store as well as the advanced repair centre.
We apologise for any inconvenience caused.
Regards
Moddy Kwaaiman
Best regards,