FR
Felice R

1 reviews | Active since Jan 2011

01 Feb 2017, 18:18

No itemised billing that I've been charged for almost a year!

<p>Since joining Vodacom in December 2015, I struggled to get my first few months invoices and since then despite numerous phone calls and logging of call I’ve not had itemised billing for the better part of the last year. The online portal is of no use since one cannot match the dates to Vodacom’s invoice billing period. I no longer want my itemised billing, I just want to be refunded for services not rendered, since I’ve give Vodacom ample opportunities to rectify this long outstanding matter!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team