LB
Liam B
1 reviews | Active since Mar 2009
13 Oct 2017, 09:36
No ITC Action
On the 21 September 2017 I received an email from Vodacom stating that they would submit a request for my profile to be removed from ITC due to a ********** account. REF - EC-0CZA-20HAUX
If the Vodacom employees viewing this Hello Peter post were in my position they would also be upset and angry that a company is not customer focused enough to just get this sorted out for them. I am going to have to dispute this with ITC now and lodge a complaint with the ombudsman and ICASA for unfair treatment and complete disregard for another human being.
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Vodacom's replyOfficial
13 Oct 2017, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2017, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,