No IT at Vodacom

I called vodacom to assist with me not receiving OTPs, I mean every provider that is sending an OTP I am not receiving them, I was advised to check on blocked numbers and messages but I had none. I requested for the matter to maybe be escalated with IT but Amanda said no and told me to go to Vodacom shop, I don't have one close to me and she could've easily logged a case but insisted I go to a store when I don't have one closer to me and I don't believe in inconveniencing myself over something that can be escalated. She basically said I'm on my own. I was on that call for 20 minutes and on hold for half that time and told to go to a store... Wow. Oh, she even mentioned Vodacom does not have a technical team. I asked for a reference number for the call and she was not even willing to provide it. I've had the issue before and it was escalated but not with Amanda, she can't do it.