EK
ELIZABETH K

1 reviews | Active since Jul 2016

26 Jul 2016, 12:15

no iphone 6 to offer?

<p>Hi there</p> <p>I cracked my iphone 6 screen then gave it in to get a new one due to the fact that i have insurance on it for over a year, then everything was sent and done. as i got the confirmation to go fetch a new iphone 6 by the vodacom store mall of the north with the access that i was ready to pay i was told they dont have iphone 6 i should take iphone 6 Sall i have to do is add R3000 MORE then what i should already pay!!! because they no longer sell iphone 6 or they not sure they will be able to find one, but i am pretty sure there is still contracts we can have on it as well as it is still being advertised. i might as well buy a new phone cash! i am very unhappy, i pay every month insurance for a very good reason, my phone broke due to a car accident and i thought i was lucky to have taken insurance... seems not, there must be a vodacom shop somewhere that still has iphone 6 16G??? I feel like switching to mtn now. so so dissapointed.... now i pay every month for a phone i dont even have? </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 13:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team