1 reviews | Active since Oct 2012
No invoices and statements
<p>i have always received my invoices and statements from Vodacom via my email account but since June 2016 they have stopped sending them to me. I have been in touch since July via customer care and they keep assuring me that they will esclalate my problem and sort this out. Still no response from them I have even contacted our local branch and they have also assured me they will try to reso;ve this issue....well if I do not contact them myself i also get no response. HOW DIFFICULT IS IT TO FORWARD AN EMAIL TO ME. I pay my bill every month yet they can not afford me the decency to receive my bills . Please help they have become useless. How can i give a good word for Vodacom if they treat me like this. I have been a client of theirs for years.</p>
Sorry forgot to add I live in Welkom Free State our local branch is at the Goldfields Mall Vodacom Chatz.
Sorry forgot to add I live in Welkom Free State our local branch is at the Goldfields Mall Vodacom Chatz.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day I think I spoke to Alphino about not receiving invoices and statements and he advised me to contact him again if I still do not get them it is now the 7 Oct and still now invoices and statements. I cannot believe that vodacom can not send this to me.
I am extremely disappointed in the service of Vodacom. Instead of improving they are lacking big time now been battling since June.
Good day I think I spoke to Alphino about not receiving invoices and statements and he advised me to contact him again if I still do not get them it is now the 7 Oct and still now invoices and statements. I cannot believe that vodacom can not send this to me.
I am extremely disappointed in the service of Vodacom. Instead of improving they are lacking big time now been battling since June.
Still no assistance from Vodacom !!!!!!!!!!! there service really lacking no good word from me till something gets done. why must a person beg a company for invoices and statements?????????? should this not be sent monthly???? totally disgustted.
Still no assistance from Vodacom !!!!!!!!!!! there service really lacking no good word from me till something gets done. why must a person beg a company for invoices and statements?????????? should this not be sent monthly???? totally disgustted.
Can you believe it 3 hours ago I sent another message and suddenly at 18:15 my invoices and statements are in my inbox. Will not change my rating of Vodacom as I wonder now if I have to fight again next month seeing is believing. Thank for my email that I had to beg for.
Can you believe it 3 hours ago I sent another message and suddenly at 18:15 my invoices and statements are in my inbox. Will not change my rating of Vodacom as I wonder now if I have to fight again next month seeing is believing. Thank for my email that I had to beg for.