SF
Santie F

1 reviews | Active since Jun 2016

30 Jun 2016, 10:15

No invoice received since 2016/01/31

<p>Please assist, I have not received an invoice from Vodacom since Jan 2016, despite 8 calls to your customer service, visiting Brooklyn and Menlyn branches and logging a call on facebook.</p> <p> </p> <p>If I do not receive an account by tomorrow, I am going to the bank to cancel the debit order, no one in his right mind will keep on paying for something they have not been privy too.</p> <p> </p> <p>And I will not sign a debit order again for Vodacom, you can then monthly phone me to beg for the money, the same way as I have been begging you for an invoice..</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply30 Jun 2016, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team