CS
Caspar S
1 reviews | Active since Apr 2012
17 Oct 2024, 21:10
No invoice, but happy take my money
Find my monthly complaint for not receiving an invoice, yet you debit my account. This is not the first time am I am requesting an invoice. I know the new app had this option, but it requires an SMS to proceed. This is for a data sim in a router which cannot receive SMS. So I cannot use your app. I have also previously requested to send my monthly bill/invoice to my email address. This used to be the case for the last few months, but someone deactivated this again. So from now on, you can expect another Hellopeter complaint from me every month until this get sorted out again.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
18 Oct 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
