SH
Shineen H
1 reviews | Active since Mar 2022
15 Feb 2025, 08:08
No Internet WiFi access
I had no internet (WiFi) for the last week, I have contacted Vodacom Vumatel every day but only got a reference number on Thursday 13th of Feb. They kept telling me the whole of Gauteng is experiencing issues and they are working on it. I am working from home, and have a daughter that is in Gr12 that needs internet access.
Only when we posted on social media yesterday I received calls. I need to work from home but have no access to my very expensive WiFi.
They haven't even contacted me to let me know when they will be coming out. I need to work today but have no internet access and it's going to cost me a fortune.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Feb 2025, 12:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Feb 2025, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SH
Shineen H's updateReviewer Update
15 Feb 2025, 13:58Good day,
A team came out, it worked for 2 and a half hours and now it is off again.
A team came out, it worked for 2 and a half hours and now it is off again.
SH
Shineen H's update15 Feb 2025, 13:58
Reviewer Update
Good day,
A team came out, it worked for 2 and a half hours and now it is off again.
A team came out, it worked for 2 and a half hours and now it is off again.