ZM
Zomusa M
1 reviews | Active since Jul 2011
13 Sept 2021, 13:55
No internet while paying monthly contract
I would like to express my disappoint with the service at Vodacom. We have a contract for fiber internet with them. This service stopped working on Saturday 11.09.21 and till today we have not received any assistance after calling on Saturday and Monday morning. I work from home and therefore rely on this service. I have had to purchase data even though I pay a monthly fee on this contract so that I am able to work. We keep being told stories about 48 hour waiting periods, yet today has been 48 hours and yet still nothing.
#averyunhappycustomer
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Replies (3)
Vodacom's replyOfficial
13 Sept 2021, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZM
Zomusa M's updateReviewer Update
14 Sept 2021, 11:05Still no working fiber. Still no contact from Vodacom. Still buying data to be able to work from home. This is beyond unacceptable service.
ZM
Zomusa M's update14 Sept 2021, 11:05
Reviewer Update
Still no working fiber. Still no contact from Vodacom. Still buying data to be able to work from home. This is beyond unacceptable service.
Vodacom's replyOfficial
15 Sept 2021, 16:33 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2021, 16:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,