No internet Vodacom/Metrofibre say not their fault

Item: Vodacom
Rating: 1
Author: Brenda S

No internet since 21 Nov. Not Vodacom or Metrofibre seems worried to solve the problem. I have to phone and follow up. No feedback and was given false promises that the technical team would come and fix the problem on Saturday 25 Nov only to hear they don't work weekends. Now Monday afternoon still no response.

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Replies (1)

Vodacom's replyOfficial

27 Nov 2023, 14:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Nov 2023, 14:15

Official