NS
Nadia S
1 reviews | Active since Jun 2013
19 Apr 2024, 12:01
NO INTERNET VODACOM & VUMATEL PATHETIC SERVICE
Yesterday 18 April 2024 since 6am I have not had any internet at home. I logged a call to Vodacom call ref SR*** at 18pm on 18 Apr 2024, as I was hopeful that the internet would be restored during the day. Clearly this was not the case. Vodacom informed me that it's a Vumatel problem. I confirmed with the other Vumatel users in our complex which all had internet. I called Vodacom again and was informed that it's an individual Vumatel problem and my call would be escalated to the tech team as urgent. I called Vodacom again today 19 Apr 2024 at 11h24, as I still do not have any internet and have not received any call from any tech team or someone that is working on restoring my internet. I was informed that it's not been 24 hours yet as I only logged the call last night and my call will be escalated to the tech team. This is utterly ridiculous and very poor service. How are we supposed to get work done without any internet, a service which you must pay for, but there is NO SERVICE. You just get told it's escalated, and a tech will attend...
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
19 Apr 2024, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Nadia S's updateReviewer Update
19 Apr 2024, 18:1018H06 19 APRIL 2024 NO CALL FROM VUMATEL AND STILL NO INTERNET. I LOGGED THE CALL WITH VODACOM ON 18 APRIL 18H00 BUT ON THE VUMATEL EMAIL ACKNOWLEDGING RECEIPT OF THE CALL AT 15H57 TODAY 19 APRIL 2024, IT STATES THAT VODACOM LOGGED THE CALL ONLY TODAY 19 APRIL 2024. WHEN WILL SOMEONE RESTORE MY NON EXISTING INTERNET SERVICE... I CANNOT COMPLAIN ABOUT THE SERVICE BECAUSE THERE IS NO SERVICE..... STILL WAITING....
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Nadia S's update19 Apr 2024, 18:10
Reviewer Update
18H06 19 APRIL 2024 NO CALL FROM VUMATEL AND STILL NO INTERNET. I LOGGED THE CALL WITH VODACOM ON 18 APRIL 18H00 BUT ON THE VUMATEL EMAIL ACKNOWLEDGING RECEIPT OF THE CALL AT 15H57 TODAY 19 APRIL 2024, IT STATES THAT VODACOM LOGGED THE CALL ONLY TODAY 19 APRIL 2024. WHEN WILL SOMEONE RESTORE MY NON EXISTING INTERNET SERVICE... I CANNOT COMPLAIN ABOUT THE SERVICE BECAUSE THERE IS NO SERVICE..... STILL WAITING....
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Nadia S's updateReviewer Update
20 Apr 2024, 08:55This is the email I received from Vumatel yesterday 19 April 2024 at 15h57
"We wish to inform you that we have received ticket ***8 from Vodacom , that was lodged with Vuma on 19/4/2024 .Your cooperation in keeping your devices powered on to assist in our troubleshooting efforts is appreciated. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP)
We sincerely appreciate your cooperation and patience as we work to resolve this matter. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP).
Sincerely,
The Vuma Team:
Vodacom Service Ref No SR240418- 074317, 18 April 2024 at 18h03
Received call from Vodacom 19 April 2024 at 16h43 Vumatel will call me and might still call before 5pm. NOBODY FROM VUMATEL CALLED ME AND TODAY 20 APRIL 08H51 STILL NO INTERNET.....WHY MUST I PAY FOR SOMETHING I DO NOT HAVE... NO ASSISTANCE... NO HELP.... NO INTERNET...
"We wish to inform you that we have received ticket ***8 from Vodacom , that was lodged with Vuma on 19/4/2024 .Your cooperation in keeping your devices powered on to assist in our troubleshooting efforts is appreciated. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP)
We sincerely appreciate your cooperation and patience as we work to resolve this matter. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP).
Sincerely,
The Vuma Team:
Vodacom Service Ref No SR240418- 074317, 18 April 2024 at 18h03
Received call from Vodacom 19 April 2024 at 16h43 Vumatel will call me and might still call before 5pm. NOBODY FROM VUMATEL CALLED ME AND TODAY 20 APRIL 08H51 STILL NO INTERNET.....WHY MUST I PAY FOR SOMETHING I DO NOT HAVE... NO ASSISTANCE... NO HELP.... NO INTERNET...
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Nadia S's update20 Apr 2024, 08:55
Reviewer Update
This is the email I received from Vumatel yesterday 19 April 2024 at 15h57
"We wish to inform you that we have received ticket ***8 from Vodacom , that was lodged with Vuma on 19/4/2024 .Your cooperation in keeping your devices powered on to assist in our troubleshooting efforts is appreciated. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP)
We sincerely appreciate your cooperation and patience as we work to resolve this matter. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP).
Sincerely,
The Vuma Team:
Vodacom Service Ref No SR240418- 074317, 18 April 2024 at 18h03
Received call from Vodacom 19 April 2024 at 16h43 Vumatel will call me and might still call before 5pm. NOBODY FROM VUMATEL CALLED ME AND TODAY 20 APRIL 08H51 STILL NO INTERNET.....WHY MUST I PAY FOR SOMETHING I DO NOT HAVE... NO ASSISTANCE... NO HELP.... NO INTERNET...
"We wish to inform you that we have received ticket ***8 from Vodacom , that was lodged with Vuma on 19/4/2024 .Your cooperation in keeping your devices powered on to assist in our troubleshooting efforts is appreciated. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP)
We sincerely appreciate your cooperation and patience as we work to resolve this matter. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP).
Sincerely,
The Vuma Team:
Vodacom Service Ref No SR240418- 074317, 18 April 2024 at 18h03
Received call from Vodacom 19 April 2024 at 16h43 Vumatel will call me and might still call before 5pm. NOBODY FROM VUMATEL CALLED ME AND TODAY 20 APRIL 08H51 STILL NO INTERNET.....WHY MUST I PAY FOR SOMETHING I DO NOT HAVE... NO ASSISTANCE... NO HELP.... NO INTERNET...
NS
Nadia S's updateReviewer Update
20 Apr 2024, 09:05I JUST CALLED VUMATEL NOW THEY SAY THE TURN AROUND TIME IS 48 HOURS AND THEY HAVE A BACKLOG, ON 18 APRIL VODACOM SAID THE TURN AROUND TIME IS 24 HOURS....THIS IS PATHETIC AND POOR CUSTOMER SERVICE.... I HAVE NOT HAD INTERNET SINCE 18 APRIL 2024...... I NEED THIS RESOLVED NOW..... THINK TWICE BEFORE DECIDING ON VODACOM.AND VUMATEL FIBRE..... NO SERVICE.... NOBODY WILLING TO HELP
NS
Nadia S's update20 Apr 2024, 09:05
Reviewer Update
I JUST CALLED VUMATEL NOW THEY SAY THE TURN AROUND TIME IS 48 HOURS AND THEY HAVE A BACKLOG, ON 18 APRIL VODACOM SAID THE TURN AROUND TIME IS 24 HOURS....THIS IS PATHETIC AND POOR CUSTOMER SERVICE.... I HAVE NOT HAD INTERNET SINCE 18 APRIL 2024...... I NEED THIS RESOLVED NOW..... THINK TWICE BEFORE DECIDING ON VODACOM.AND VUMATEL FIBRE..... NO SERVICE.... NOBODY WILLING TO HELP
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Nadia S's updateReviewer Update
21 Apr 2024, 19:20AND.... HERE WE ARE SUNDAY 21 APR 2024 19H17 STILL NO INTERNET AND STILL NO ASSISTANCE OR CALL FROM VUMATEL.... WHAT PATHETIC NON EXISTENT SERVICE... DAY NO 4 WITHOUT INTERNET......
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Nadia S's update21 Apr 2024, 19:20
Reviewer Update
AND.... HERE WE ARE SUNDAY 21 APR 2024 19H17 STILL NO INTERNET AND STILL NO ASSISTANCE OR CALL FROM VUMATEL.... WHAT PATHETIC NON EXISTENT SERVICE... DAY NO 4 WITHOUT INTERNET......