NO INTERNET & VODACOM NOT INTERESTED

My internet fibre has been down since 28 November 2022 without any feedback or effort from Vodacom to restore my sevice yet on month date they debit my account without fail for services not rendered. I have contacted them numerous occasions with same excuse "ITS BEEN ESCALATED"..what those words I actually dont know. I work from home and have spent R1 000.00 to date since internet down and would like this situation to be resolved urgently. However if Vodacom continues on this route I may as well cancel my contract immediately and get another service provider who will actually do the job /provide the service they are intended. If their third party is the issue ,Vodacom needs to attend to it as my contract was taken out directly with Vodacom.

Clearly Vodacom not interested as I read other complaints with the same issues. No manager has called me back since my call this morning with Andiswa at 07h20am.