CN
Christel N

1 reviews | Active since Feb 2015

21 Oct 2018, 23:35

No Internet Vodacom fibre service

Extremely disappointed by Vodacom fiber sales service.

Requested a fiber contract month to month on the 2/10/2018 and still no internet. The interim LTE solution does not work at all. Spent an entire evening on the phone with the technical department but still no internet.

I am just going to return the router and contents given back to the store and get a reliable sevice provider.

I now have two reference numbers for complaints.

0
Replies (1)
Vodacom
Vodacom's reply22 Oct 2018, 07:08
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team