No internet... Unauthorised debit order... Unresolved tickets

Good Day

My internet was upgraded without consultation or agreement. That was subsequently followed by a debit order which was much higher than what had signed for. Ticket was logged and still waiting on a response for this matter

Thursday 3rd of November, internet is mysteriously not working. Called and logged another ticket for this..

Please can you urgently attend to these as this is causing us a huge inconvenience as we now have less cash for other expenses which Vodacom decided to debit just coz they can and now we are sitting with no internet for 4days and countimg

Ticket numbers SR*** SR*** SR***

Your prompt response and assitance will be appreciated

Lindiwe Mabitle