No internet still - but who is lying the supervisor or the manager or the call center agent? PATHETIC SERVICE

Sunday 15 Nov our internet went off. Reported it on 16 Nov. On 17 Nov a technician came to the exchange in front of our house (not our house), cable box and cables were exposed and some not connected. Technician then did something and our internet came back on. After 5 mins it went off again and the technician left, I did not have time to call him. I called Vodacom to report this situation. Since then I had to cal MULTIPLE times as every time I am told, I will call you back with feed back. No one does. 17/11 Abongile Mandoyi informed me a technician is assigned. She will email him and call back with feedback. She did not. 18/11 Rida ARnold took my call and kept me on hold until I had to rate the service. Never assisted me. 19/11 Nomnikelo Sonente also did not assist or followed up. I was interigated by Tia Fraser after I spoke to Ilyass. May who told me on 19/11 that he was NEVER aware of our fault and only now a technician will be assigned and regardless if their technician switched us on and off I must go back in line due to a backlog and maybe saturday he cant say.. Who is lying? I was told they were following up on the technician assigned? SO interesting enough, 19/11 after our call with Tia and Ilyass we got an sms saying our fault is open. Who closed it when it was never fixed. Ilyass gave me his number at my request and turns out to be a Vodacom Promo whats app number. Called again 19/11, Colleen escalated again to Ilyass' superviser to contact us and assist. It is now 20/11 12:15pm. No one bothered to call us, Please look into this service request and listen to the calls. We were treated with no respect and us as customers aren't valued. We keep calling, we keep getting told follow up and call you back. NO ONE EVER DOES. We STILL dont have internet and cant even do work from home due to this problem. URGENTLY ASSIST - SR*** Perhaps we should change to a different SERVICE provider as VODACOM does not know what SERVICE means.