No Internet Since Thursday and Appalling Service

My Mom lives in a Retirement Estate and has had no internet since Thursday. She’s spoken to so many people and they told us it would be fixed by Friday and it’s Monday morning and they still have no internet. They’ve had to buy data twice now which is not fair to them. The fault is on Vodacom’s side they gave my Mom a router which previously belonged to someone else even though she was promised she was getting a new router. On Friday while querying it one of the Vodacom Agents was very spiteful and reset the Router to Factory Settings and wiped all history and settings off the router. A different Vodacom staff agent was trying to restore all the settings but because there was no history they couldn’t help us! This is unacceptable for a Retired Couple to be without internet for so long hence me taking matters into my own hands this morning. This needs to be sorted immediately and a new router given to my Mom asap. This is appalling after sales service.