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ZG
Zareth G

1 reviews | Active since Mar 2023

23 Sept 2024, 13:40

No internet since Friday

I am staying in Nottingham road KZN and use Vodacom for years BUT NOW I AM VERY VERY DISAPPOINTED IN THEIR SERVICES... WE ARE SITTING WITHOUT INTERNET SINCE FRIDAY NIGHT AND UNTIL NOW THERE IS NO SIGN OF ANY TECHNICIAN TO COME AND FIXES THE DAMAGE TOWER. LOT OF PEOPLE RELAY ON THIS NETWORK. I AM REALLY DISAPPOINTED IN VODACOM. ZARETH CISKA GEYSER ***

0
Replies (8)
Vodacom
Vodacom's reply24 Sept 2024, 08:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

ZG
Zareth G's update24 Sept 2024, 10:00
Reviewer Update
***


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ZG
Zareth G's update24 Sept 2024, 10:02
Reviewer Update
Good Morningt

I think that betwwen Vodacom and Eskom here at Nottingham Road Kwazuleu Natal and both terrible.
We are sitting with out power in some part off the town since Friday and also WITH OUT INTERNET SINCE FRIDAY. IT IS HIGHLY FRUTRATED.
VODACOM HAD THIS LONG STORY OF TOWERS ON MOUNTAINS AND HILLTOPS AND OFF ROAD VECHILES THAT CAN NOT REACH THE TOWERS BECAUSE OF SNOW...
THE SNOW STOP SATURDAY AND SINCE YESTERDAY MONDAY THE SUN IS SHINNING VERY BRIGHT.
THAN THEY SAY ESKOM NOTTINGHAM ROAD DID NOT PUT THE POWER BACK ON.
SO BETWEEN VODACOM AND ESKOM THERE IS NO COOPERATION OR NO COMMUNICATION.

ALSO YESTERDAY VODACOM REPLY ON MY 1ST COMPLAIN WAS SENDING ME THE STUPID TOBI ROBOT LINK VIA EMAIL..... DO THEY THINK THE ROBOT WILL REPAIR THE DAMAGER DONE...

ESKOM MUST ALSO STOP DRIVING AROUND ALL OVER THE TOWN AND DO THEIR WORK.
SAME GOES FOR VODACOM

ZG
Zareth G's update24 Sept 2024, 11:17
Reviewer Update
FIX THE FRIKKEN TOWER....
DOESN'T HELP AGENT CALL ME.....
FIX THE FRIKKEN TOWERS TODAY
Vodacom
Vodacom's reply24 Sept 2024, 13:48
Official
Dear Zareth


We have responded to you via email.


Regards
Vodacom Consumer Website Team


Best regards,

ZG
Zareth G's update25 Sept 2024, 13:14
Reviewer Update
STILL WITHOUT INTERNET SONCE FRIDAY HERE IN NOTTINGHAM ROAD KZN...
REALLY IT IS VERY DISAPPOINTED
Vodacom
Vodacom's reply26 Sept 2024, 10:29
Official
Dear Zareth

As discussed, the query has been escalated to the Network Department. The ref number is EC-1TZV-2C5P5U.

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Sept 2024, 11:40
Official

 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

As per discussion today 2024/09/30 at 11:22:07 with the Network Department the network services have been restored.


Regards

Vodacom Consumer Website Team

Best regards,