No internet service although payment was made

I made a payment for my VumaReach connection on the in the 21st of August and unfortunately do not have internet connection since then The agent that assisted me with the call took my details and gave me an Ticket Number and indicated that the issue will be escalated to a technician.

Please advise why do I have to wait 72 hours when a payment has already been made. I just need my connection restored ASAP.

I work from home and it is frustrating that I paid for a service that I cannot use. I have to purchase data for my cellphone which is not very conducive because when I receive a call on my phone, internet connection gets disrupted.

This is draining as well on my part as I have already made 4 calls to Vodacom and I am being sent from pillar to post. (Voda to Vumatel and Vumatel to Vodacom) Please centralise communication or review your processes

Can my internet connection be restored as early as yesterday