NO internet service

So for the past 3 days I have had no internet connection and I keep calling Vodacom fibre and nothing is happening, its just continuously being told to wait for 48 hours. In its been 5 days of buying my own data which i will not get back. Their agents, particularly Ayanda are rude, unbearable and extremely condescending, It makes one wonder how she even has a job in customer service.

At this point all a want is to cancel the stupid contract because what is the point when i paying and yet i have no internet.