No Internet or cell phone

Oh Vodacom why is it always when we need coms you are off line. We were off line from yesterday 25/8/2021 until 26/08/2021 07h15 when we came back on line. I have to pay monthly for a service but Vodacom does not worry about its clients at all. Here in Bethulie we are reliant on cell phones for communication and internet. We also unable to have unlimited internet access to be able to connect DSTV to internet so yes Vodacom has us hooked but cannot supply. We pay monthly for service but then we dont have service poor consumer.