No Internet, No Support, No Accountability

This morning, Vodacom incorrectly double-debited my account — and to add insult to injury, my internet connection has been down the entire day. Despite making multiple calls, not a single ticket has been assigned to resolve my issue.

Vodacom agents claim it takes up to 48 hours just to assign a ticket, which is completely inefficient and unacceptable in today’s world where connectivity is essential for business and life. Even worse, when I requested to speak to a supervisor, every single agent refused, saying supervisors “wouldn’t be able to assist.” This speaks volumes about the complete lack of accountability and customer care within Vodacom.

You place your trust in them as a network provider, but when you need support, they simply do not care. Their service failures cause direct damage to professional obligations and personal life — and yet, urgency is not a priority for them.

I cannot wait to end every one of my contracts with Vodacom. Their network reliability is poor, their billing practices are questionable, and their customer service is the worst I have ever dealt with.

I would not recommend Vodacom for any of your connectivity needs. I have zero faith that my issues will be resolved anytime soon.