1 reviews | Active since Jul 2016

07 Jul 2016, 14:31

NO INTERNET - NO SERVICE FROM VODACOM

<p>Dear Sir,</p> <p>We went to Botswana during the last week in June. Put our phones on roaming and when we returned de-activated the roaming service and since 30 June 2016 we have not been able to get internet, whatsapp, e-mail. mms etc due to no internet service. We have tried everything possible but NO HELP !!!! Been to Vodacom Clearwater, Vodacom Cresta, phoned about 50 times the call centre and still NO HELP / SERVICE !!!!! We have reported the matter under reference number 1- ********** 1294 - ON MONDAY 4/7/16 - STILL WAITING FOR A REPLY ???? What more can we do to get help ???</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 18:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team