TD
Tristan D
1 reviews | Active since Nov 2018
30 Nov 2018, 10:16
No internet. No customer service. Nothing..
I have had full bar reception on my phone, however no LTE/4G, 3G or Edge and thus cannot use internet services.. I have reached out to vodacom via necessary channels and they have not responded and ignored my queries..
General customer service and expectation management would have been appreciated and should be a given, but guess that is not the case with vodacom.
As long as they get their monthly debit order, why care about actually providing a service to those who are paying?? Free money....
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Replies (3)
Vodacom's replyOfficial
30 Nov 2018, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TD
Tristan D's updateReviewer Update
30 Nov 2018, 11:42Can I please get an expected time for this?
This speaks exactly to the expectation management as raised in my complaint above as due course gives no timeframe and is open ended. It could be in a week/month/year....
TD
Tristan D's update30 Nov 2018, 11:42
Reviewer Update
Can I please get an expected time for this?
This speaks exactly to the expectation management as raised in my complaint above as due course gives no timeframe and is open ended. It could be in a week/month/year....
Vodacom's replyOfficial
03 Dec 2018, 14:30Dear Tristan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please confirm if you still require assistance with your query.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please confirm if you still require assistance with your query.
Regards Consumer Website Team(SA)
Vodacom's reply03 Dec 2018, 14:30
Official
Dear Tristan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please confirm if you still require assistance with your query.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please confirm if you still require assistance with your query.
Regards Consumer Website Team(SA)