1 reviews | Active since Jul 2016

04 Dec 2020, 12:13

NO INTERNET, NO CALLS - VODACOM Strikes again

30th November - Observatory Cape Town - The vodacom signal and internet 'disappeared'. All calls drop or cant be made and no internet -loss of business R824million. Vodacom have not come back to me after 30 calls. I emailed the CEO to tell him about his 'efficient' service & delivery tele coms company BUT he is like Tshepo Mokhoa who could only tell me that they are PLANNING a new tower. So all of a sudden on the 30th, our area signal was REMOVED and we must continue business with no internet. Imagine all the people included who are working from home in our area??? Vodacom still have not rep**** to me because they dont have any answers themselves and they dont know what happened since the 30th??? Hello Vodacom - wakey, wakey. Stop drinking tea and eating cake. Saphiso Dhlamini - I spoke to him last night and he was coming back to me - Good morning Saphiso - have you had your tea and cake yet and havent had the decency of making the promised call???? Shameel Joosub i was told by Tshepo to go the the municipality and ask them why i have no more signal in Observatory but he couldnt tell me 'what' the problem is with vodacom and why i have no signal. It must be a problem with the municipality and planning for a new tower. So i asked him where is the old tower that we had communication on prior to the 30th; it must be there but he cant tell me WHY the signal has no gone BUT technicians have been there to have tea and cake. Shameel can i invite you for some tea and cake and a chat; p.s do your downloads before you get here as there is no internet here unless you want to use by telkom router which works so well and has signal strength and over 10Mbs speed.

0
Replies (4)
Vodacom
Vodacom's reply04 Dec 2020, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update04 Dec 2020, 14:00
Reviewer Update
I have been waiting since the 30th!!! Not one call - I want to know what the problem is!!!
's update04 Dec 2020, 15:04
Reviewer Update
Are you ****** crazy!!!! I expect a call from Shameel Joosub TODAY - I want to tell him that i as vodacom am asking HIM to go and buy a BOOSTER because VODACOM are simple ***********. I expect a call this afternoon and an appointment made for Shameel and a technician to book an appointment to come and see me. I simply cannot even believe this statement from Vodacom; in fact what is even better is for me to copy and paste YOUR message in a new complaint to show SA what kind of company you are, your incompetence must result in your client having to go out and literally buy his own aerial (booster). What a cheek!!!! Shameel - I expect an apology for this kind of gesture!!!!
's update04 Dec 2020, 15:08
Reviewer Update
This will be published on a new complaint on hellopeter

"The cheek that Vodacom - "TELL ME TO GO AND BUY A SIGNAL BOOSTER BECAUSE THEIR SIGNAL IS WEAK IN MY AREA (Observatory, Cape Town)"

"Dear Customer, kindly note that we are looking at improving coverage for your area in the near future as there are new towers planned for the area. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom.

Your query has now been resolved. Regards Consumer Website Team